Cancellation & Refund Policy
Trax Bicycles and Toys
Email: traxcycles@gmail.com
Phone: +91 94964 02011
1. Order Cancellation
- Before Dispatch:
You may cancel your order within 12 hours of placing it or before it has been shipped—whichever comes first. To cancel, please contact us immediately at traxcycles@gmail.com or call +91 94964 02011 with your order details. - After Dispatch:
Once your order has been shipped, cancellation is not possible. You may, however, initiate a return after receiving the product (see below).
2. Return & Refund Policy
We accept returns and offer refunds under the following conditions:
2.1 Return Eligibility
- The product must be unused, in original packaging, and in resellable condition.
- Return must be initiated within 3 days of delivery.
- Items like toys, bicycles, accessories, etc., are eligible only if they are damaged, defective, or wrongly delivered.
2.2 Non-Returnable Items
- Used or assembled bicycles
- Items without original packaging
- Custom orders or clearance sale items
3. Refund Process
- Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7 business days and credited to your original method of payment (card, UPI, or bank transfer).
4. Damaged or Wrong Products
If you receive a damaged or incorrect item:
- Notify us within 24 hours of delivery with clear photos via email or WhatsApp.
- We will arrange a return pickup and send a replacement or issue a full refund.
5. Shipping Charges
- Cancellations before shipping: Full refund including shipping.
- Returns due to customer reason (e.g. change of mind): Shipping charges will be deducted from the refund.
- Returns due to our fault (e.g. damaged, wrong item): Full refund including shipping.
6. Contact Us
For cancellations, returns, or refund-related queries, please reach out to:
📧 traxcycles@gmail.com
📞 +91 94964 02011